Fees

If the patient is under 6 years of age, please bring a valid Under 6’s GP card, which is registered to a TLC Doc GP member, to each consultation. If you are unable to produce a valid Under 6’s GP card a fee will apply.

No, TLC Doc is not a regular GP Service. A core part of a GP Service is that you are attending your own GP who knows you well, and who has a complete knowledge of you, and a medical record of all of your medical information. TLC Doc includes over 120 members, and if you attempt to use it as a routine GP Service, you will not have the benefit of attending a doctor who knows you well, and in detail. In attempting to use TLC Doc as a GP service, you are putting yourself, and the Doctors at TLC Doc, at a serious and hazardous disadvantage It is strongly advised to attend your own GP where at all possible to do so, and to reserve your use of TLC Doc only for urgent problems which require immediate and urgent attention, and which cannot await your own GP.

There are similarities between TLC Doc at the Emergency Department at your local hospital, but they are not the same. While TLC Doc is well positioned to handle all acute medical, surgical, paediatric, psychiatric and obstetrical problems presenting during out of hours, it is not a Hospital Department. Doctors at TLC Doc are well placed to treat many but not all such emergencies. In particular, TLC Doc has no access to X-rays, has no direct access to laboratory support in the out of hours service, and does not have the same level of funding or staffing as local Emergency Departments. Even though the service has developed significantly since established in 2001, it remains a GP Out of hours service as opposed to a hospital based service.

It is inevitable that this will occasionally happen, and it is important that you can communicate your concerns, and that your concerns are considered and addressed. If you are unhappy with any aspect of your care during your consultation, please advise the attending GP or Nurse that this is the case. If this fails to resolve the issue, or an issue only becomes apparent after your consultation, please advise your own GP, on whose behalf your care is provided. Your own GP may be able to address your issue, as they will have had a detailed communication by secure email or by fax on your care within one working day of your consultation. If this does not adequately address your concern, you can communicate directly with TLC Doc. Matters relating to medical issues should be posted in writing to the Medical Director at TLC Doc, Vista Primary Care Campus, Ballymore, Road, Naas, Co. Kildare.

If there is a concern regarding the medical care provided, while TLC Doc is not responsible for the care provided by individual Doctors, it does support a procedure to assist in addressing such concerns. The Doctor concerned is advised, is requested to provide their observations, and where necessary, the matter may be considered by the TLC Doc Medical Committee. In most cases, this process is effective in terms of feedback, and in identifying and addressing problems. Rarely, it is not possible to resolve an issue, and in such instances, the matter can be taken up directly with the Doctor concerned, and ultimately, if necessary, the matter can be addressed by The Irish Medical Council, should the patient believe this to be necessary.

Matters relating to billing or any other non-medical issues should be emailed to the Accounts Department at: accounts@kdoc.ie

No, TLC Doc is the trading name of TLC Doc Co-Operative Society Company Limited by Guarantee. A limited liability Company, which is operated exclusively by local GPs, and primarily to assist and support them in the provision of urgent out of hours care. TLC Doc co-operates closely with the local HSE Office, but it is not part of the HSE.

No, TLC Doc is not a free service. For patients who are eligible under the medical card scheme they must present a valid medical card. All other patients are required to pay for services provided. 

We request pre-payment of consultation fees prior to being seen by the Doctor. 

TLC Doc is an out of hours service available only to patients whose family doctor is an active member of TLC Doc. You can find a list of active TLC Doc members by clicking here. If your GP is not an active member of TLC Doc, they will have made alternative out of hours arrangements. Please contact those services that are linked to your GP.